At Lonzo-HS, we strive to provide the highest quality digital products and ensure customer satisfaction. However, we understand that situations may arise where a refund or resolution is needed. Below are the details of our Refund and Returns Policy:

Refund Policy

1. Eligibility for Refund:
   • Refunds are offered only if:
     • The product is found to be defective or non-functional.
     • The product was not delivered or accessible for download after purchase.
2. Non-Refundable Items:
   • Products that have been downloaded and used successfully.
   • Refunds will not be provided for dissatisfaction arising from misunderstanding of the product’s features or usage, as all product descriptions are clearly outlined.
3. Time Frame for Refund Requests:
   • Refund requests must be submitted within 7 days of purchase.

Return Process

As our products are digital, there are no physical returns. However, if you encounter an issue:

1. Contact Us:
   • Email our support team with your order number and a detailed explanation of the issue.
2. Resolution Timeline:
   • We will review your request and respond within 3-5 business days.

Exceptions

Refunds will not be issued for:

Incompatibility with specific software or platforms not explicitly listed in the product description.

Customer errors during purchase (e.g., incorrect product selection).